--- title: What happens if Titus is unable to verify my business account?  description: What it means when your business account is not verified and how to address it --- [Skip to content](https://knowledge.gotitus.com/business-account-unverified#main-content) English Show submenu for translations ![](https://knowledge.gotitus.com/hs-fs/hubfs/Titus%20Logo-1.png?width=100&height=34&name=Titus%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://www.gotitus.com/support) [Contact us](https://www.gotitus.com/support) How can we help you? - There are no suggestions because the search field is empty. 1. [Titus Knowledge Base](https://knowledge.gotitus.com/?hsLang=en) 2. [Account & Security](https://knowledge.gotitus.com/account-security?hsLang=en) 3. [Getting Started](https://knowledge.gotitus.com/account-security?hsLang=en#getting-started) # What happens if Titus is unable to verify my business account? #### When your business is not yet verified, you can still accept payments through Titus. However, payouts will be temporarily held until verification is complete. ### **Why verification is required?** To safely process payments and comply with financial regulations, we are required to verify the identity of every business using Titus. This includes confirming details like: - Business name - Tax Identification Number (TIN) - Ownership and entity information These checks help prevent fraud, protect customers, and ensure funds are handled securely. ### **What happens while you are unverified?** - You can continue offering pay at close - Payments will still be collected from customers - Transactions will appear in your dashboard as pending - Payouts will not be released until verification is complete ### **What does "pending" mean?** “Pending” means the funds have been successfully collected but are temporarily held. Once your business is verified: - All pending payouts will be released - Future payouts will process as normal ### **Are my funds secure?** Yes. All funds collected while your account is unverified are secure and held safely. They will either: - Be released to you once verification is complete, or - Returned to the customer if verification cannot be completed ### **How long does verification take?** Most verifications are completed within 1 business day. In some cases, it may take longer if: - Additional review is required - Information cannot be automatically verified - We need more documentation from you ### **What can delay verification?** Verification may take longer if: - The business name and TIN don’t match official records - The business is newly registered - There are discrepancies in submitted information - Additional documentation is required If needed, our team will reach out to you directly. ### **Need help?** Contact our support team at support@gotitus.com. - [About Titus](https://knowledge.gotitus.com/about-titus?hsLang=en#main-content) - [Getting Started](https://knowledge.gotitus.com/about-titus?hsLang=en#getting-started) - [Account & Security](https://knowledge.gotitus.com/account-security?hsLang=en#main-content) - [Getting Started](https://knowledge.gotitus.com/account-security?hsLang=en#getting-started) - [Account Management](https://knowledge.gotitus.com/account-security?hsLang=en#account-management) - [User Management](https://knowledge.gotitus.com/account-security?hsLang=en#user-management) - [Card Payments](https://knowledge.gotitus.com/card-payments?hsLang=en#main-content) - [Getting Setup](https://knowledge.gotitus.com/card-payments?hsLang=en#getting-setup) - [Managing Payments](https://knowledge.gotitus.com/card-payments?hsLang=en#managing-payments) - [PCI Compliance](https://knowledge.gotitus.com/card-payments?hsLang=en#pci-compliance) - [Pay at Close Financing](https://knowledge.gotitus.com/pay-at-close-financing?hsLang=en#main-content) - [Getting Started](https://knowledge.gotitus.com/pay-at-close-financing?hsLang=en#getting-started) - [Applications & Approval](https://knowledge.gotitus.com/pay-at-close-financing?hsLang=en#applications-approval) - [Funding & Vendor Payments](https://knowledge.gotitus.com/pay-at-close-financing?hsLang=en#funding-vendor-payments) - [Loan Management](https://knowledge.gotitus.com/pay-at-close-financing?hsLang=en#loan-management) - [Repayment & Closing](https://knowledge.gotitus.com/pay-at-close-financing?hsLang=en#repayment-closing) - [Disputes & State Specific](https://knowledge.gotitus.com/pay-at-close-financing?hsLang=en#disputes-state-specific) - [Invoicing & Proposals](https://knowledge.gotitus.com/invoicing-proposals?hsLang=en#main-content) - [Getting Started](https://knowledge.gotitus.com/invoicing-proposals?hsLang=en#getting-started) - [Proposal Management](https://knowledge.gotitus.com/invoicing-proposals?hsLang=en#proposal-management) - [Customer & Project Management](https://knowledge.gotitus.com/invoicing-proposals?hsLang=en#customer-project-management) - [Payments & Fees](https://knowledge.gotitus.com/invoicing-proposals?hsLang=en#payments-fees) - [Renewals & Incidentals](https://knowledge.gotitus.com/invoicing-proposals?hsLang=en#renewals-incidentals) - [Collections & Troubleshooting](https://knowledge.gotitus.com/invoicing-proposals?hsLang=en#collections-troubleshooting) - [Project dates](https://knowledge.gotitus.com/invoicing-proposals?hsLang=en#project-dates) - [Third-party Integrations](https://knowledge.gotitus.com/third-party-integrations?hsLang=en#main-content) - [Photographer Marketing](https://knowledge.gotitus.com/third-party-integrations?hsLang=en#photographer-marketing) - [Fotello Setup](https://knowledge.gotitus.com/third-party-integrations?hsLang=en#fotello-setup) - [HDPhotoHub Setup](https://knowledge.gotitus.com/third-party-integrations?hsLang=en#hdphotohub-setup) - [HDPhotoHub Payments](https://knowledge.gotitus.com/third-party-integrations?hsLang=en#hdphotohub-payments) - [Prept Setup](https://knowledge.gotitus.com/third-party-integrations?hsLang=en#prept-setup) - [Spiro Setup](https://knowledge.gotitus.com/third-party-integrations?hsLang=en#spiro-setup) - [Spiro Payments](https://knowledge.gotitus.com/third-party-integrations?hsLang=en#spiro-payments) - [Tonomo Setup](https://knowledge.gotitus.com/third-party-integrations?hsLang=en#tonomo-setup) - [Tonomo Payments](https://knowledge.gotitus.com/third-party-integrations?hsLang=en#tonomo-payments) - [Business Resources](https://knowledge.gotitus.com/business-resources?hsLang=en#main-content) - [Dashboard & Setup](https://knowledge.gotitus.com/business-resources?hsLang=en#dashboard-setup) - [Payments & Payouts](https://knowledge.gotitus.com/business-resources?hsLang=en#payments-payouts) - [Reporting & Integrations](https://knowledge.gotitus.com/business-resources?hsLang=en#reporting-integrations) - [Marketing](https://knowledge.gotitus.com/business-resources?hsLang=en#marketing) - [QuickBooks sync](https://knowledge.gotitus.com/quickbooks-sync?hsLang=en) - [Project dates](https://knowledge.gotitus.com/project-dates?hsLang=en) [![](https://knowledge.gotitus.com/hs-fs/hubfs/Titus%20Logo-1.png?width=100&height=34&name=Titus%20Logo-1.png)](https://www.gotitus.com) © 2025 Aalto, Inc. dba Titus. 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