How do I check a customer's Pay at Close status?
You can see a customer’s Pay at Close loan status and available balance directly from your dashboard. There’s no need to start a payment or leave the customer’s record.
Where to find the loan status
The customer’s loan status appears on:
- The project page
- The customer’s payment methods page
This lets you quickly see whether a customer can use Pay at Close before sending an invoice or requesting a disbursement.
What each status means
- Pending: The customer has applied, but a decision has not been made yet.
- Approved: The customer has available credit that you can bill against.
- Denied: The customer applied but was not approved.
- Closed: The loan is finished. Repaid, settled, closed, and charged-off loans all appear as Closed because there is no further action for your business to take.
Abandoned and canceled applications are not shown because there is no active loan to act on.
Seeing Pending and Denied statuses also helps you distinguish between a customer who has not applied and one who applied but was not approved.
Check the available balance
The Pay at Close card on the customer’s record shows their available loan balance. This tells you how much credit remains before you send an invoice or request a disbursement.
The available balance may be lower than the original approved amount if charges or disbursements have already been made against the loan.
FAQ
Why was my customer denied?
We cannot share the reason for a customer’s denial with your business. The customer receives the explanation directly and can share it with you if they choose. Review our loan qualifications here.
Why is the available balance lower than the approved amount?
Any disbursements or charges already made against the loan reduce the customer’s remaining available balance.
Need help? Contact us at support@gotitus.com.