How do I issue a refund to a client?
All refunds must be initiated through your Titus account. This ensures the refund is properly recorded in both the customer's Titus account and the transaction history.
How to Issue a Refund
- Log in to your Titus account.
- Navigate to Payments > Transactions.
- Select the transaction you would like to refund.
- Click Refund Payment.
- Choose a Full Refund or Partial Refund.
- Enter the refund amount.
- Click Confirm.
Important
Refunds must be processed through Titus. Customers cannot be reimbursed directly by cash, check, ACH transfer, or any other payment method outside the platform. If a customer requests reimbursement outside of Titus, please contact Titus Support at support@gotitus.com before taking any action.
Processing Times
Pay at Close Transactions
Once submitted, refunds may take 5–10 business days to complete. Customers will also see a refund confirmation event in their Titus activity feed.
Pay Now (Card Transactions)
Most banks post refunds within 5–10 business days. Some banks process refunds as a reversal of the original charge rather than displaying a separate credit. Because banks do not notify Titus when refunds are posted, customers who do not see the refund after 10 business days should contact their bank directly for additional information.
Pay at Close Refund Policy
Pay at Close transactions are subject to a 7-day refund period.
- Refunds issued within 7 days of the original transaction are returned without additional processing fees.
- Refunds issued after 7 days will forfeit the original Pay at Close processing fee.
FAQ
Can I issue a partial refund?
Yes. You can refund any amount up to the original transaction total.
Where does the refund money come from?
Refunds are funded from the account they were originally paid into.
Can I refund a transaction that has already been fully refunded?
No. Once a transaction has been fully refunded, additional refunds cannot be issued.
Need Help?
Contact Titus Support at support@gotitus.com.