How do I view failed transactions in my Titus dashboard?

Failed card transactions now appear in your All Transactions view alongside successful ones, clearly marked with a Failed status.

This means you no longer have to guess whether a payment went through—if it failed, you’ll see it.

Finding failed transactions

1. Open your business dashboard.
2. Go to All Transactions.
3. Check the Status column—failed transactions are labeled with a red Failed badge.
4. Click any transaction to open the detail drawer.

What the detail drawer shows

The transaction detail drawer includes:

• Customer name
• Transaction amount and timestamp
• Reason for failure (e.g., card declined, insufficient funds, expired card)
• A direct link to the associated invoice (if applicable)

What’s included

• Failed customer card payments that previously were not visible
• Failed business-initiated card charges (you’ll now see attempts that didn’t go through)
• Incidental and renewal charge failures, including a note that an invoice was sent to the customer

FAQ

What should I do about a failed transaction?

• For customer-initiated payments: the customer can retry the payment.
• For business-initiated charges: you can retry the charge, use a different payment method, or contact the customer.
• For incidental or renewal charges: an invoice is automatically sent to the customer for direct payment.

Does this impact reporting?
No. Reporting and totals only include successful transactions. Failed transactions are shown for visibility and troubleshooting purposes only.

Still stuck? Contact us at support@gotitus.com