Auto Renewals lets you automatically charge customers on a regular schedule — ideal for staging rental or renewal fees that recur monthly or weekly. Set it up with the initial staging invoice.
How It Works
- You create an invoice for the initial stage.
- You enable auto renewals and set the plan details.
- The customer pays the first invoice.
- Titus automatically charges for renewals on your set schedule.
- Customers receive an email reminder before each renewal.
- You can pause, modify, or cancel renewals at any time.
Setting Up a Renewal
When creating or editing an invoice, scroll to the Renewals section in Billing, and enter the following items:
- Plan name: A label for the recurring plan (e.g., "Monthly Staging Rental").
- Description: Optional details about the service being billed.
- Amount: The recurring charge amount.
- Start date: When the recurring billing begins.
- Frequency: How often to charge (weekly or monthly).
- First charge date: The date of the first automatic renewal charge.
What Your Customer Sees
When you customer receives the initial staging invoice, it will show both the current payment and the Renewals Schedule.
When the customer pays in the checkout screen, they will need to agree to the Renewal Schedule terms. You can also set up an incidentals policy. For more info on incidentals, click here.
Notifications
Customers will receive an email reminder before each renewal charge. The reminder includes the renewal amount and charge date. They can also reach out to you directly to make changes or cancel the renewal.
Businesses will also receive an email reminder before each renewal charge.
Managing Renewals
From your Invoices dashboard, go to Renewals to view, pause, or cancel active recurring plans. You can also edit the amount or schedule for upcoming renewals.
Tips
- Always be sure to cancel a renewal schedule if the home has been destaged.
- Use descriptive plan names so customers recognize the charge.
- Set the first charge date to align with your rental billing cycle.
- Contact your customer before making changes to active renewals.