What is auto-pay? Can I turn it off?

Auto-Pay Is Enabled by Default for Eligible Loans During Loan Application

For eligible loans, auto-pay is enabled by default during the application process. On the loan acceptance screen, you'll see the auto-pay option already selected.

Why auto-pay is enabled by default

Auto-pay helps borrowers stay current on payments and reduces the risk of missed payments or late fees.

Don't want auto-pay?

You can simply uncheck the auto-pay option before submitting your application.

If you decide later that you'd like to use auto-pay, you can enable it anytime through your customer portal.

Changing auto-pay later

Auto-pay can be turned on or off at any time from your customer portal. You'll find the setting within your loan details or payment preferences.

Auto-pay and payment plans

If you set up an installment payment plan on your loan, auto-pay is automatically paused for that loan while the payment plan is active. During this time, the auto-pay charge option is disabled to ensure you aren't charged twice for the same balance.

Once the payment plan is completed or ends, you can manage your auto-pay settings through your customer portal if needed.

Auto-pay and payoff invoices

When auto-pay is enabled, you won't receive a separate payoff invoice asking you to pay off your loan manually because your automatic payment covers the balance.

If you later turn off auto-pay, your payoff invoice will be sent automatically as part of the standard loan servicing process.

FAQ

Which payment method does auto-pay use?

Auto-pay uses the debit card you provided during loan setup. You can update your payment method at any time.

What happens if an auto-pay payment fails?

You'll receive a notification if a payment cannot be processed. The missed payment will then follow the normal overdue process. Updating your payment method promptly can help prevent additional failed payments.

Need help? Contact us at support@gotitus.com.