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Why was my disbursement request denied?

Every request to send funds from a Titus pay at close account is reviewed before the money moves. To protect borrowers, the businesses we pay, and the integrity of the program, Titus may decline an application, decline an individual disbursement, or lock an existing loan when a request involves restricted or suspicious activity. Advances are to the discretion of Titus. In all cases the loan or borrower agreement governs the relationship.

What counts as restricted activity

1. Sending funds to yourself, your spouse, or a family member as self-dealing

Pay at close funds can only be sent to a verified, in-network business that is independent of you. We restrict requests where the recipient is:

  • You, or an account you control
  • Your spouse or domestic partner
  • A parent, child, sibling, grandparent, grandchild, or in-law
  • Another member of your household
  • A business owned or controlled by you or by any of the people above
  • A former or previous business partner of yours
  • Any other person who has ownership interest in the subject property

This applies whether the request is submitted that way or whether you tell us that is how the funds will be used.

2. Uses that aren't permitted under your borrower agreement

Funds must be used for the purposes described in your consumer or commercial borrower agreement — preparing the subject property for sale. Requests are restricted when the stated or apparent purpose falls outside that, including:

  • Paying off other debt
  • Expenses for a property other than the subject property
  • Personal or living expenses unrelated to listing preparation
  • Cash advances or funds moved to a personal account

3. Funds used to flip a home or property

Pay at close is designed for sellers and their agents preparing a home for sale. It is not available for properties acquired to be renovated and quickly resold for profit. We may decline requests where the subject property was recently acquired for resale, is held as an investment or rehab project, or where the borrower is in the business of buying and reselling homes.

4. We can't verify the business or the person administering it

Every business that receives funds completes a short verification. If we can't confirm a business's identity, ownership, or good standing — or can't confirm that the person managing its Titus account has authority to act for it — we won't release funds to that business. That includes cases where the details provided don't match what we're able to verify independently.

What happens when a request is restricted

  • The disbursement is declined and funds are not released.
  • We may ask you for supporting documentation, such as an invoice, scope of work, proof of ownership, or business verification details, before reconsidering.
  • Your loan may be locked, which prevents further access to funds. A locked loan does not prevent repayment.
  • A pending application may be denied.
  • Any balance already advanced remains due under the terms of your agreement.

If you think this was applied in error

Email support@gotitus.com with the listing address, the business you're trying to pay, and a copy of the invoice or proposal. Our team will review and follow up.

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